FREQUENTLY ASKED QUESTIONS

Product

IsaDora is a vegan-friendly brand that will be 100% vegan starting in autumn 2024. 

To ensure that your product is vegan, we recommend checking the ingredients list on the product page. All our concepts are clearly labeled, including a "vegan-friendly" mark on the packaging. Starting in autumn 2024, all new products will be vegan. If you've purchased an older product, you can easily verify its vegan status by following these steps.

Taking responsibility for both people and animals is a core principle of our brand. Since we started in 1983, we have been cruelty free, fragrance free, and clinically tested. We strive to always offer products that are kind to both our planet and the animals in it.

Our products are produced locally in Malmö. In 2024, we are taking a significant step toward increased sustainability by moving production back to Sweden. By doing this, we reduce our carbon emissions and promote a more sustainable supply chain. This move also strengthens IsaDora's position in the global market and enables us to continue offering customers innovative, sustainable, and skin-friendly beauty products. 

IsaDora's products are fragrance free, clinically tested, and designed for sensitive skin and eyes. With the growing demand for products for sensitive skin, this has always been one of our highest priorities. Our "Hypo-Allergenic" concept includes allergy-friendly products specifically developed for extra sensitive eyes and is certified by Asthma Allergy Nordic. These products contain carefully selected ingredients, free from allergens and irritating substances. 

IsaDora's products are fragrance free, clinically tested, and designed for sensitive skin and eyes. We take pride in always using innovative, caring, and gentle ingredients that are good for the skin. Our focus on quality and safety ensures you can feel confident when using our products.

IsaDora is committed to ensuring the highest quality and safety in our products. Regarding nickel, our cosmetic products contain heavy metals at concentrations not exceeding 10 ppm (parts per million). This value is stated under 10 ppm because the detection limit of the method used has its limitations. We strive to offer products that are as safe and allergy-friendly as possible, and we are always open to answering any questions you may have.

Not testing on animals has been at the core of our company since we were first established in 1983. Despite regulations, we have never tested our products on animals, do not ask third parties to do so, and will never do so. 

We are committed to eliminating all non-essential use of PFAS in our products and supply chains. We strive to continuously improve our processes and products to ensure safe and sustainable cosmetics. If you have further questions, feel free to contact us!

For hygiene reasons and your safety, it is important to us that you are the first and only person to open an IsaDora product when purchased. Therefore, all our eye and lip products are sealed. In addition to this reason, this minimizes the number of opened/damaged products in stores. In the long run, we see this reducing the amount of product that needs to be discarded since the product is safe and protected until purchased.

All our eye products are ophthalmologically tested and approved. This means they have been tested for safe use around the eyes in consultation with an eye doctor. So you, whether you wear contacts, glasses, or have very sensitive eyes, can trust our products.

On our website, you will find the complete ingredient list for each specific product. All products also have a complete ingredient list on the label. 

Our brushes are vegan-friendly and made from high-quality synthetic hair.

Use a sharp sharpener like the Pencil Sharpener Slim to keep the pencil sharp and fresh.

We recommend storing your felt-tip pens horizontally to prevent the tip from drying out or getting too much product. Before use, shake lightly. 

Company

IsaDora is a beauty brand founded in Sweden 40 years ago. The heart of the company is based in Malmö, Sweden. Here, we conduct global production and distribution. Our products for eyes, face, lips, and nails are available in over 4000 stores in 40 countries. The ambition is to continue growing into a global brand that can offer high-quality makeup to more people.

The company's heart is based in Malmö, Sweden, where both global production and distribution take place.

We are glad you are interested in becoming an ambassador for IsaDora! You can email info@isadora.se to express your interest. Please note that we receive many requests for ambassadorship, and we may not be able to accommodate everyone.

We are always open to new talent! For information on job openings or to express your interest in future job opportunities, please visit our careers page under the "About Us" tab. We look forward to hearing from you!

IsaDora was founded in Sweden by Ingvar Vigstrand and family in 1983. Today, IsaDora has a different owner and is represented in over 40 markets globally, making it Sweden's leading makeup brand.

Other

We are constantly working on developing our shades to be as inclusive as possible.

You can purchase IsaDora's products online or at your local retailer, pharmacy, or beauty department store. Each product page has a link to an online retailer. 

We have an inspiration page for all types of tips and tricks, tutorials, and guides. You can also find both inspiration and educational material on our social media channels on TikTok and Instagram.